Privacy Policy

1. Scope

This Privacy Policy describes how Dry Sky Roofing, LLC ("Dry Sky Roofing," "Dry Sky," "we," "us," or "our") handles personal information in connection with dry-sky.com, our online forms, phone and text communications, estimates, inspections, roofing and exterior services, and related customer interactions.

By using our website or providing information to us, you acknowledge the practices described in this policy. If you do not agree with this policy, please do not provide information through the website.

2. Information we collect

Information you provide

We may collect information that you provide when you request an inspection or quote, contact us, schedule service, communicate with our team, or become a customer. This may include:

• Your name, phone number, email address, and preferred contact method.
• Your property or service address, city, and service area.
• Details about the service you need, your roof or exterior project, storm damage, scheduling preferences, messages, photos, documents, and other information you choose to provide.
• Estimate, contract, project, warranty, payment, and customer-service information created while we serve you.
• Your communication preferences; text-message opt-in, consent, and opt-out records; and records of calls, emails, or text messages with us.

Information collected automatically

When you use our website, we and our technology providers may automatically collect limited technical and usage information, such as your Internet Protocol (IP) address, browser and device type, operating system, referring page, pages viewed, approximate location derived from your IP address, timestamps, and interactions with the site. We may collect this information through cookies, pixels, tags, log files, and similar technologies.

Information from other sources

We may receive information from sources such as referral partners, advertising and analytics providers, social media platforms, public records, manufacturers, insurers, property managers, or other people involved in a project, where permitted by law. We may combine that information with information we already maintain. Information received from another source is not treated as consent to recurring text messages; we enroll a mobile number only after a new, direct opt-in through a Dry Sky Roofing website checkbox.

3. How we use information

We may use personal information to:

• Respond to questions and requests for inspections, estimates, repairs, replacement, or exterior services.
• Schedule appointments and communicate about estimates, projects, materials, service, warranties, billing, and customer support.
• Operate, maintain, secure, personalize, and improve our website, forms, services, and customer experience.
• Measure website and advertising performance, understand how people find us, and improve our marketing.
• Maintain business records, process transactions, prevent fraud or misuse, enforce our agreements, and comply with law.
• Send communications that you request or consent to receive, subject to your choices and applicable law.

4. Text messaging privacy

If you expressly opt in to text messages from Dry Sky Roofing, we may use the mobile number you provide to send customer-care and service-related messages about inspection and estimate requests, appointment scheduling and reminders, requested intake forms or documents, project and service updates, and customer support. We do not use that consent to send promotional or marketing messages.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing goods or services. You may opt out at any time by replying STOP to a message. For help, reply HELP or call (704) 412-3636. After you opt out, we may send one final message confirming your request. Opting out of text messages does not prevent us from contacting you through another method when permitted by law.

For complete program terms, please review our Terms & Conditions.

5. Cookies and analytics

We may use cookies and similar technologies to keep the website working, remember preferences, understand website traffic, measure advertising, and improve performance. Some cookies are placed by service providers that supply hosting, security, analytics, advertising, call tracking, or related technology.

You can use your browser settings to block or delete cookies. Blocking some cookies may affect how parts of the website function. You can also use the settings offered by applicable analytics, advertising, or device providers to manage their data collection. Our website may not respond to every browser-based "Do Not Track" signal because there is no single industry standard for those signals.

6. How we disclose information

We may disclose personal information in the following circumstances:

• Service providers. We may use companies that provide website hosting, form processing, customer relationship management, phone and text messaging, scheduling, analytics, advertising, payment processing, document storage, IT, security, and other business support. They may use information only to perform services for us, subject to their agreements and applicable law.
• Project participants. We may share information with employees, crews, subcontractors, inspectors, suppliers, manufacturers, insurers, or other professionals when reasonably needed to evaluate or complete your requested work.
• Legal, safety, and compliance purposes. We may disclose information when we reasonably believe it is necessary to comply with law or legal process; protect our customers, business, property, or rights; prevent fraud or harm; or enforce an agreement.
• Business transactions. Information may be disclosed as part of a merger, financing, sale, reorganization, bankruptcy, or transfer of some or all of our business or assets, subject to appropriate protections.
• At your direction. We may disclose information when you ask us to or provide consent.

We do not sell personal information for money. Text-message originator opt-in data and consent are excluded from all other disclosures above. We disclose them only to aggregators and providers supporting our text-message service or when legally required. We never sell, rent, transfer, or share mobile numbers or text-message opt-in and consent data with third parties, affiliates, or lead generators for their marketing or promotional purposes.

7. How long we keep information

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide requested services, maintain project and warranty records, meet accounting and legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and our operational, contractual, and legal needs. When information is no longer needed, we may delete it, deidentify it, or securely archive it as permitted by law.

8. Information security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, network, storage system, or method of transmission is completely secure. We therefore cannot guarantee absolute security. Please do not send highly sensitive information through an ordinary website form, email, or text message.

9. Your choices and requests

• Text messages: Reply STOP to opt out or HELP for help.
• Emails: Follow any unsubscribe instructions in a marketing email or contact us.
• Cookies: Use your browser or device settings to manage cookies and similar technologies.
• Access, correction, or deletion: You may ask to access, correct, or delete personal information that we maintain about you by using our secure contact form or calling us. We may need to verify your identity, and some information may be retained where permitted or required by law.

10. Third-party websites and services

Our website may link to third-party websites, profiles, maps, social media pages, financing resources, or other services. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies before providing information.

11. Children's privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above. Material changes will apply prospectively unless otherwise permitted by law. We encourage you to review this page periodically.

13. Contact us

If you have a privacy question or request, contact us: